Full quality control with ISO certification
bwh Koffer is certified in accordance with EN ISO 9001. All bwh cases are subject to consequent quality testing several times in a single production stage during the production process and the result is recorded. This therefore ensures that all production elements conform to the highest quality requirements at any time – from the initial idea to the final inspection of the finished case. As a result of production only taking place at the production site in Hörstel-Bevergern and the qualified employees at the bwh case factory, full control is guaranteed.
The guarantee period amounts to two years applied from the date of purchase. Legitimate faults which are veritably traced back to material or production errors will be rectified by bwh Koffer free of charge. Faults subject to guarantee recognised by bwh will be repaired or replaced free of charge at the discretion of bwh Koffer. Costs for cargo and packaging will not be included in the statutory guarantee.
A guarantee claim will become void as a result of improper handling of the product such as, for example, force, mechanical or chemical damages, unauthorised repairs carried out by persons who were not authorised by bwh to do such work, and in normal use.
Continued claims, most notably damage claims, are excluded – insofar as there is premeditation or gross negligence on the part of bwh.